FACILITATING CONVERSATIONS
Workshop Sessions
Throughout my career, I’ve facilitated and attended many workshops. It’s an extremely important exercise to help design thinking and getting on the same page, whether internally across departments or externally with clients. Understanding the different workshops and when to use them is crucial.
You can navigate throughout this page to learn about various types of workshops I’ve led and facilitated, or if there’s something specific you are looking for, you can also narrow it down by choosing a specific workshop type on the right.
Design Workshop
PROJECT OVERVIEW
This is a co-creation design session for Microsoft Pulse, a leading platform for online voting, engagement, and real-time feedback from audiences. Before the workshop, I asked team members to review the research I sent for context and be ready for active participation. Crazy 8’s and dot voting were used to help our team explore solutions and understand the problem at hand.
RESULTS
The goal of this session was to create a new feature utilizing our old site's functionality and identify technology feasibility. It helped our internal team empathize with other team’s objectives and find a solution that works cross-functionally. Post-workshop, I tested our solutions with users through unmoderated remote testing.
DELIVERABLES
Competitive Analysis, Proto-Personas Creation, Usability Testing, Journey Mapping, Whiteboarding workshops, and product road mapping
Discovery Workshop
PROJECT OVERVIEW
Our task was to create memorable fireplace promotions for Napoleon. In order to do that, we needed to identify the systems and teams in the process, from the internal Napoleon team to their dealers and distributors to reach their end customers.
RESULTS
The project is currently in process. Results are coming soon
DELIVERABLES
User interviews, affinity mapping workshop, service blueprint map
Empathy Workshop
PROJECT OVERVIEW
This is an empathy session for Wahl to help a broad team understand and prioritize user needs. Before this workshop, I led the UX efforts with competitive analysis, usability learnings, and content gaps from SEO and social listening before designing a solution.
RESULTS
We established a backlog of items with different content to address customer needs. Inspired by NN/G’s tiered approach of whether we refine, remodel or rebuild the overall experience, it helped our group prioritize. I gathered research and had an affinity mapping workshop with our client service team to identify patterns of content gaps. With this information, we then ran a prioritization workshop to organize a roadmap of content to focus on moving forward.
DELIVERABLES
Competitive Analysis, Personas Creation, Usability Testing, Journey Mapping with highlight reels, affinity workshop, and prioritization workshop
Prioritization Workshop
PROJECT OVERVIEW
We built an internal field management system (FMS) that communicates cross-departmentally for new experiential events. In order to do that, we had to talk to different departments to understand what currently takes place between the warehouse, events, field staff, and areas of opportunities throughout the process. Other prioritization workshops I’ve led in the past include a $100 prioritization exercise with Bank of America.
RESULTS
I worked with another UX individual to assemble a service blueprint and communicate to other departments how we can prioritize what to work on first. This was the first of many workshops that helped us determine the full end-to-end experience to execute an event. These workshops also helped each team identify what to take back to their departments with a clear action plan.
DELIVERABLES
User personas, user interviews cross departments, service blueprint map, dot voting
